Enrollment Specialist
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Job Title: Enrollment Specialist
Wage/Hour Status: Non-Exempt, $17-19 an hour
Reports to: Virtual Systems Manager
Dept./School: Blue-X Virtual Learning
Position Summary:
An Enrollment Specialist works directly with the Support Services Supervisor and Virtual Systems Manager to successfully process applicants. Enrollment Specialists are responsible for customer service and ensuring that new and current students receive the support they need to be successful. Enrollment Specialist is to align the outcome of the position’s responsibilities and deliverables with the strategic initiatives of Blue-X Virtual, while promoting the organization’s overall vision, objectives, goals and culture.
Qualifications
Education/Certification:
High School Diploma/GED (Bachelor’s preferred)
Experience:
- 1+ Years experience in Customer Experience.
- 1+ Years experience using Google Workspace preferred.
- 1+ Years experience with SIS preferred.
Required Knowledge, Skills, and Abilities (KSAs)
- Excellent verbal and written communication skills.
- Excellent and problem-solving skills.
- Creative thinking to deliver innovative solutions.
- Strong time management and workload skills.
- Ability to maintain effective working relationships with a consistently positive attitude.
Responsibilities and Duties
- Processing Leads in the student information system.
- Assist with making phone calls to complete new student enrollments.
- Process applications in a timely manner.
- Respond to customer inquiries.
- Provide customers with product and service information.
- Assist with student onboarding.
- Travel for Enrollment Fairs.
- Engage students and families to assist with class access.
- Identify and escalate priority issues to the appropriate departments.
- When necessary, assist with attendance.
- Monitor the Support phone line and email.
- Return Support line calls and respond to emails.
- Assist with maintaining inventory of loaner equipment for students.
- Enroll students in homeroom classes and Orientation.
- Ensure that students know who their Mentor is and how to reach them.
- All other related duties as assigned.
Equipment Used
All equipment required to perform jobs duties and tasks previously described.
Physical / Environmental Factors
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Blue-X considers applicants for all positions without regards to race, color, national origin, age, religion, sex, marital status, veteran or military status, disability, or any other legally protected status. Being authorized to work in the U.S. is a precondition of employment Blue-X is an Equal Opportunity Employer.