Virtual Systems Support Specialist
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Job Title: Virtual Systems Support Specialist
Wage/Hour Status: Non-exempt, Part-Time Starting $15.00 – $17.00
Reports to: Director of Virtual Systems and Student Acquisitions
Location: In Office
Dept./School: Blue-X Virtual
Position Summary:
The Virtual Systems Support Specialist works directly with the Director of Virtual Systems and Student Acquisitions and other departmental personnel to perform position requirements, workflow and assist with other duties as defined. This person is responsible for managing the workflow and productivity of incoming and outgoing calls for the attendance phone line. The aim of the Virtual Systems Support Specialist is to align the outcome of the position’s responsibilities and deliverables with the strategic initiatives of Blue-X Virtual, while promoting the organization’s overall vision, objectives, goals and culture.
Qualifications:
Education/Certification:
- Must have a High School Diploma/GED
- Bachelor’s Degree from an accredited College or University (preferred)
Experience
- 1 Year experience in Customer Experience.
- 1 Year experience using Google Workspace preferred.
- 1+ Years experience in technology inventory management preferred.
- 1+ Years experience with SIS preferred.
Required Knowledge, Skills, and Abilities (KSAs)
- Excellent verbal and written communication skills.
- Excellent problem-solving skills.
- Creative thinking to deliver innovative solutions.
- Strong time management and workload skills.
- Ability to maintain effective working relationships with a consistently positive attitude.
Responsibilities and Duties:
- Manage calls, and work with other team members when appropriate
- Answer calls from families about attendance
- Assist with student enrollment
- Perform special projects, and other projects as assigned
- Maintain attendance records and other records in a Student Information System (SIS)
- Assist with maintaining inventory of loaner equipment for students
- All other related duties as assigned.
Equipment Used:
All equipment required to perform jobs duties and tasks previously described.
Physical / Environmental Factors:
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Blue-X considers applicants for all positions without regards to race, color, national origin, age, religion, sex, marital status, veteran or military status, disability, or any other legally protected status. Being authorized to work in the U.S. is a precondition of employment Blue-X is an Equal Opportunity Employer.